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Support Engineer

As a bargaining unit (union) member, the Support Engineer is primarily responsible for maintaining Vermont PBS’ on-air programming continuity, providing Skilled Operation of Vermont PBS’ Sony/PMM highly-automated on-site channel playout system as well Engineering Support to troubleshoot and repair Sony/PMM hardware, software and ancillary critical signal chain circuits and devices.

The ideal candidate is familiar with signal flow, digital video formats, transcoding, satellite downlinks, off-air receivers, closed captioning and digital distribution (web and other media) and transmitter remote control and monitoring systems. Experience and knowledge of television broadcasting, as well as general proficiency with computers and applications is essential.


The Support Engineer will work with the Programming, Production, Development, Marketing and Engineering teams at Vermont PBS, as well as communicate regularly with the Sony/PMM broadcast center in Boston, other PBS stations and national distributors. Other duties will include:

  • Operating and updating Sony/PMM playout, Crispin automation and Myers ProTrack scheduling systems
  • Troubleshooting, installation & maintenance of Air Signal Chain
  • Managing media, video files and server storage
  • Capturing digital files and converting files for online use
  • Encoding, modifying, and managing tapes/files of archival analog video content
  • Managing closed captioning sessions and finished files
  • Quality control of incoming, stored, and outgoing video content
  • Remotely Raise, Lower, Restart, and Troubleshoot transmitters
  • Maintaining technical log of broadcast activities
  • Conducts communication for safety purposes with mountaintop personnel
  • Nights and weekend work
  • Other duties as assigned.


  • College degree or equivalent preferred as well as one or more years related experience in television, cable, agency and/or production company. Any equivalent combination of experience and/or education will be considered.
  • Excellent attention to detail.
  • Exceptional communication skills – in person, telephonically, written and online.
  • Technical competency operating computers and communicating with others on site and at remote locations.
  • Ability to manage digital files and adhere to file naming and storage protocols
  • Ability to learn to use specialized applications for specific tasks
  • The ideal candidate will be self-motivated and possess strong interpersonal skills, the ability to learn new skills quickly and employ them.
  • Ability to adapt to change and stay calm under pressure.
  • Trustworthy, credible and reliable.
  • Collaborative: Ready to pitch in to help others.
  • Excellent oral communication in English, and knowledge of textiquette, etiquette, and social skills.
  • Independent, responsible, and exercises abundant good judgment; strong interpersonal skills.

Note regarding Support Engineer duties: The work environment of the Support Engineer is somewhat unique, requiring dependable staffing every day of the year. Replacement staff is required if the scheduled Support Engineer/Continuity is unable to work their shift. The position also requires focus on details for extended periods and the capacity to work with and integrate a variety of technologies and technical applications. This position requires evening work hours and on weekends, often alone, and is responsible for communications related to the safety of mountaintop engineering personnel from Vermont PBS and other telecommunications companies travelling up and down mountains for work at transmitter sites.


Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.


Work involves standing and walking for brief periods of time, bending and filing, but most duties are performed from a seated position. There is potential for eyestrain from reading detailed materials and computer screen. Deadlines, workloads during peak periods and changing priorities may cause increased stress levels. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. Must hold a valid driver’s license to drive company vehicle, as necessary. Must be able to lift up to 50 pounds.

Supervisory Responsibility: None.

Please submit resume and cover letter via:


or mail to:

Vermont PBS
Attention: Human Resources
10 East Allen St. Suite 202
Winooski, VT 05404

or complete online form below: